Denise Fermor: Consultant and Learning Coach

Denise started her career on the back of the many sports she threw herself into. Hockey, netball, rounders, tennis to name a few. Playing badminton for NW Kent, javelin & shot putt for Kent, judo for London & SE Kent, qualifying as 3rd Dan. The pinnacle; playing cricket for Kent and being selected for England. It was no surprise she started her career as a Sports Coach running her own judo and sports clubs.

As a Kent Police Officer she continued her sporting career representing the force in football, badminton and hockey. She was a proficient and successful officer taking on a wide variety of roles such as an Advanced Driver, Level Two Riot Officer and latterly a Detective Constable. This led to her gaining a wide range of experience dealing with diverse and complex cases.

Denise went on to project manage the set up of two Residential Care Homes for the Elderly and establish them as two successful businesses.

Another particularly interesting initiative was the setting up of a mobile youth bus called the Croydon Community Bus. This charity was initially funded by the National Lottery and Denise and her team went on to secure further funding to keep the bus going for several years. Denise sent the decommissioned bus to Faversham for refurbishment by the same company that did the Spice Girls’ Tour Bus. The exterior was designed from artwork produced by young people and inside was fitted with sound, game and computer systems. The purpose was to provide youth services on a number of challenging housing estates to reduce ASB and improve access to services.

Following this Denise went on to work with Croydon’s Youth Offending Team. She worked with serious and serial young offenders via ISSP [the Intensive Supervision & Surveillance Programme] as an alternative to custodial sentences. She was successful in both Magistrate and Crown courts in securing non custodial sentences for all her charges and getting them onto established programmes of diversionary activities.

A further career change led to Denise joining Southwark’s Community Warden Service where she set up and managed two additional schemes. She then went on to be the lead trainer for the London Training & Resource Centre and develop specialised training programmes for front line services. She has worked as part of the Community Safety and Enforcement Service for over fourteen years working closely with many statutory, voluntary and private organisations. As a result, she has valuable experience and skills in this field and is well versed in hands on working and understands the challenges that can arise. Denise went on to manage the council’s CCTV unit through a period of change and established it as a high performing award winning team.

Recently Denise established herself as an independent training provider working alongside a team of professionals. All have attended government funded training and development programmes to uniquely place them as best in their field to train front line services.

DF:CST consults on change management and regularly develops protocols, policies, procedures, guidance documents and risk assessments on behalf of organisations. DF:CST regularly participates in London wide front line operations, provides valuable insight and reviews of working practices, and provides options for support, advice and best practice. DF:CST main areas of consultation are around the provision and management of front line services; enforcement, safety, safeguarding and developing and monitoring the processes that are in place.

Denise has previously sat as a Parish Councillor and  Justice of the Peace.